Refund Policy

Last Updated: January 1, 2026

1. Enterprise Contracts

Due to the complex nature of enterprise software deployment, custom architecture design, and dedicated onboarding resources, Orveve generally does not offer refunds for paid and active subscriptions unless legally required.

2. Cancellation Policy

You may cancel your subscription at the end of your current billing cycle. To cancel, please contact your dedicated account manager or email our support team at least 30 days prior to your renewal date.

3. Service Level Agreement (SLA) Breaches

If Orveve fails to meet our guaranteed 99.9% uptime SLA as outlined in your specific enterprise agreement, you may be eligible for service credits rather than a direct refund, which will be applied to your next billing cycle.

4. Exceptions

Refunds may occasionally be granted at our sole discretion in exceptional circumstances, such as duplicate billing errors.

5. Contact Us

If you have any questions regarding billing or refunds, please contact: support@orveve.io